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webbased client registration system


    1. Skills: Information architecture, Work Flow/Layout/Interaction Design, Visual Design, UX design, Customer Journey Mapping, User & task flowcharts, Personas, Service Design: Ideation, context mapping & participatory design, Service Blueprint
    2. Client: Thuiszorg Rondom
    3. Project: Health App
  1. Tools Used: Illustrator, Photoshop, Axure, TYPO3, JQuery, PHP


The web application empowers health professionals to improve the quality of life for the elderly. I teamed up with freelance co-workers to develop Thuiszorg Rondom Clientregistration web-based application for health care.


I was the project leader of the team alongside I was responsible for leading not only the UX design work but also the visual design, User Interface Design, copywriting, branding, and front-end development for the corporate website.


This project took place between March 2006 and December 2010. I worked on this project as a User Experience Designer and Project Manager.

The Challenge




I was asked to help to set up the required official standards for the client files, protocols, their communication inside the organization and to set up a quality manual system that meets the requirements established by the HKZ. This involved designing the Thuiszorg Rondom website and envisioning how we could use the web to transform service delivery to all TR Health Professionals.

The approach



As a former health professional, I knew all protocols and was familiar with all the paperwork needed to comply with the requirements needed for the HKZ certification. To get to know the way they worked I spent most of my time working on-site alongside the TZR team.




Client book

Throughout the project, I conducted ethnographic research and used participatory design methods. This approach was necessary to understand the work process and the registration process with the client files.



Getting out there and getting to know our users

To access our prospective users, we ran workshops at various health conferences. This allowed us to quickly understand the day-to-day challenges of their personnel. Because many were unable to attend the conferences, we developed a survey to understand the system access, usage and attitudes towards information and communications technology (ICT).

Deep in the literature

For a more holistic understanding of the wider challenges faced by rural health professionals, I spent a lot of time buried in the academic research and literature. My research unexpectedly revealed that rural health practitioners felt they lacked access to educational resources and technical support for information and communication technologies (ICT)







The Discovery




Insights from our discovery work indicated many areas where a web-based solution could help to improve the day-to-day lives of Health professionals but they don’t like to work with the PC. They rather write with a pencil and paper. But they do like their mobile, for short notes and info.

To make a difference to the lives of health profs we needed to provide a more holistic solution that considered our user’s needs relating to:

  • support with the intranet health work process
  • access to personified direct information, communication, transition info
  • planning facilities
  • work registration mobile app
  • a reading of client registration (Vecozo-) display files
  • the client care record
  • workflow with internal messaging, work planning, roasting, calendar
  • the personnel file
  • document for the quality manual, HKZ, including updating
  • a knowledge network for keeping protocols and actions to standards

These insights began pointing to a web-based solution with a TYPO 3 database at the core.

the vision


More care through less bookkeeping

We envisioned an evidence-based review and discussion system that allowed health professionals to share their experiences and learn from each other. Our vision was to create a collaborative environment.

The system is entirely designed to relieve unnecessary administrative tasks, clarity in communication and more accessibility so that ’there be more time to do the actual work, taking care of people ‘, to take away that resistance on a personal level.






Our vision was to create an environment for a team of health caretakers, we decided to work on one app at a time, test it training the users and deliver.

Subsequently, we sharpened our focus to assist the caretakers:

  • access information in more effective ways
  • step through the client protocol process
  • manage documentation more effectively
  • continue learning through educational media content

Technical requirements

We needed to provide a solution that performed well on low-bandwidth connections for our rural audience. Website analytics also revealed that Internet Explorer 6 was used by 20% of visitors. We accepted these limitations from the start and set out to find a solution that was both simple and accessible.

The Framework





We spend a lot of time figuring out workflows before we start designing anything. This entails a great deal of task analysis and card sorting. It was difficult since much of the information about a customer is classified, but some of the most recent data must be accessible to specific user groups. It was also difficult to map out the workflows because health care involves many distinct touch points with many different persons.



I mapped workflows on paper to assist comprehend many of the intricate procedures involved. This allowed me to better understand the specific places where our system could help caregivers avoid some of the problems they were having, as well as possibilities where we could strive to innovate. A portion of the most recent information must be accessible to specific user groups. It was also difficult to map out the workflows because health care involves many distinct touchpoints with many different persons.

Setting up the navigation with TYPO3 makes it all quite simple. Working with a Content Management System makes the job done faster. All functionality needed is there, no need for extra programming. I use the plugin’s we have already made or use the plugin’s available in the OS TYPO3 community.



To move forward with the design I used Photoshop and Axure to create sets of detailed mockups. This approach was beneficial in testing before programming.

I worked closely with our developer Haico to bring our designs to life in TYPO3. Communicating requirements face-to-face and discussing constraints and possibilities was an effective way of solving the Interaction Design. We worked collaboratively, tested constantly and iterated progressively.

The refinement




Internal message box for your eyes only. No more using the family mailbox installed on every computer. This is an online message box within the web app for home caretakers. You don’t want your husband or children to read your messages from work.







Right out of the source, no more hassle with typing data into a book. Just let the system build the book with one button click. Due to smart programming and the result of talking to the programmers of the CIZ office.







This manual has to be updated and will be needed for audits and getting the HKZ certification. With TYPO3 CMS you can track every detail for enhancement to the period, when and who did the updating, and where it happened.







All the information every day is updated on the dashboard. Where you can see the routes, your tasks, your messages, and the important announcements.


Succesful years

Succesful from 2006 till 2013, Thuiszorg Rondom was a special home care provider for anyone who needs home care. TZR specializes in providing home care to people with dementia. To ensure a high quality the staff is trained annually in terms of reservations and risky procedures. Also, each employee was skilled in the field of dementia. TZR was a government HKZ certified institution, a member of the association BTN, and an approved apprenticeship by Calibris. Unfortunately from 1 February, 2013 TZR was taken over by homecare Organization TriviumMeulenbeltZorg (TMZ) in Borne, including contracts with its 36 employees.


During user test, the team leader said: “You think like us and you design to make our work comfortable. It saves time not to type all the data.”

– Anonymous User

“The quality book we just needed that way so the auditor could see the changes made at a glance, certainly we got the certification from HKZ with help of this book, many thanks. Also thank you for being there right at the start to put up the protocols and official papers for the client files and care book.”

– Owner of Thuiszorg Rondom 

” Very nice, now that I can spread our working schedule at an instance saves work and time.”

– User of the applications